Returns & Exchanges

UK returns

Returns are at the customer's own cost. 

All you need do is :

  1. Fill in the returns form that came with your order.
  2. Pack up the item (you can reuse our packaging). Don’t forget to include the returns form.
  3. Head to your favourite couriers website and generate a returns label. Or pop to the post office. 
  4. If possible, make sure you use tracking services and proof of purchase

Returns Policy

We offer a no hassle 14 day returns policy on any unworn, full priced items with tags, tickets and original packaging still attached.

To make this quick and easy :

  1. Fill in the returns form that came with your order.
  2. Pack up the item (you can reuse our packaging) and send it back to us. Don’t forget to include the returns form.
  3. Let us do the rest.
  4. We aim to process returns as quickly as possible but there may be some delays at this current time

Unfortunately we can't extend this offer to sale, reduced or otherwise discounted items — see below for how we deal with those.


We can exchange for a different size, a different colour or a completely different item. If the new item costs more then we will contact you with instructions explaining how to pay the difference.

Unfortunately we aren't able to reserve stock for exchange.


We will be happy to refund any items purchased at full retail price within 14 days of delivery. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. 

We do ask that shoe boxes and similar packaging is wrapped in extra packing. We won't be able to accept any returns where postage labels, stamps or similar have been applied directly to the product packaging.

All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase. 

Sale and clearance items

Sale or clearance items or items bought during with discount promotion (such as a seasonal discount code) can be returned under the same hassle free policy as full priced items, except we ask that they are returned within 14 days of delivery.

Please Note we must be able to match all returns to the original web order number and goods must be re-saleable with all tags attached. Address for all returns and exchanges :

Unit 17 Store, 12 Morgan Arcade, Cardiff, CF10 1AF.

Returns FAQs

Do I have to pay the return costs?

Yes, customers are responsible for ensuring the order is returned to us safely and securely.  

How long will it take to process my return?

We receive UK and international returns daily (Monday to Friday). We aim to apply all refunds and dispatch exchange items as quickly as possible, but during busy periods this could take a little longer. We will contact you by email once the refund or exchange has been processed so please keep an eye on your email.

What if my order wasn't correct?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on 07866 629 666 or email us at and we will look into it. Please include your order number at all times when e-mailing customer services.

Unit 17 takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell.

However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

Faulty items are dealt with slightly differently. If you think the item you have received is faulty in any way, please get in touch with us on we’ll let you know how to proceed from there.

Can I take my return to the Unit 17 shop?

Yes, returns can be processed in store. 

The Return address is :

Unit 17 Store, 12 Morgan Arcade, Cardiff, CF10 1AF.