Free UK Shipping on all orders over £100*
Mainland UK - Scottish Highlands, The Isles and Northern Ireland
*We currently only are shipping to UK.
Can I collect my order from the shop?
Yes you can. Select ‘Collect from the shop’ from the delivery options at the checkout, print off your order confirmation or order number and bring it with you to the shop.
Please allow 1 working days before coming to collect. Drop us a message if you want to swing by sooner.
If you change your mind and would like to have your order delivered then we will need to take a payment by phone to cover the cost.
Do you deliver to my country?
Currently we are only shipping to the United Kingdom.
How long does delivery take?
Deliveries will aim to be processed within 1-2 business days and with you in 3-4 business days at the latest. Let us know if it's urgent and we can get it to you sooner.
How do I know if my order has been shipped?
You will receive a dispatch confirmation email to confirm your order has left Unit 17 Store.
Can I change the delivery address after I have placed my order?
Maybe. If you have made a mistake with your delivery details then contact email@example.com immediately and we will update them if we can. If the order has already left our office then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.
Why have I been asked for additional information?
We occasionally carry out security checks on orders. There are many reasons why we choose to do this and we have a policy of making random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.
If I have sent something back to be exchanged how will the replacement be delivered to me?
Our policy is to deliver any replacement items using the delivery method you chose for your original order. We reserve the right to use an alternative delivery method when it makes sense to us.